Overview

Thank you for your interest in our pre-sale and pre-order products. By placing a pre-order or participating in a pre-sale, you agree to the terms and conditions outlined in this policy. Please read them carefully.

1. What is a Pre-Order?
A pre-order refers to a product that is listed on our store but is not yet in stock, just like a BACKORDER. Once you place an order, we will immediately begin preparing the item for you. This process typically takes an additional 3-5 days before the product is ready for shipment.

2. What is a Pre-Sale?
A pre-sale offers the opportunity to purchase a product before it is available to the general public. This often applies to limited edition items or exclusive releases. Payment is required at the time of purchase, and the product will be shipped according to the specified timeline.

3. Payment Terms
All pre-orders and pre-sale purchases require full payment at the time of placing the order. We accept various payment methods, including credit/debit cards, PayPal, and other payment gateways available on our website.

4. Shipping and Delivery
The estimated shipping date for pre-order and pre-sale items will be provided on the product page or in the order confirmation email. Please note that this date is an estimate and may be subject to change due to manufacturing delays, customs clearance, or other unforeseen circumstances. We will keep you informed of any changes to the delivery timeline.

5. Refunds & Cancellations
Pre-Orders:
Due to the nature of our pre-order process, where we begin preparing the item immediately upon receiving your order, cancellations and refunds are generally not offered. Please consider this carefully before placing a pre-order.

Pre-Sales:
If you need to cancel your pre-sale purchase, please contact our customer service team.

6. Changes to Your Order
If you wish to make any changes to your pre-order or pre-sale purchase (such as updating your shipping address), please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order is already in processing.

7. Product Availability
All pre-orders and pre-sale items are subject to availability. In the unlikely event that we are unable to fulfill your order due to unforeseen circumstances, you will be notified, and a full refund will be issued.

8. Contact Information
If you have any questions or concerns regarding your pre-order or pre-sale purchase, please contact our customer service team at [insert contact information].

9. Agreement
By placing a pre-order or participating in a pre-sale, you acknowledge that you have read and agree to this Pre-Sale & Pre-Order Policy.