Package Protection

Package Protection Policy

We are committed to providing the best shopping experience for every customer, which is why we offer our package protection service. To ensure that your order arrives safely and intact, we provide the following protection measures for all packages:

1. Tracking: Every order will be equipped with a tracking number, allowing you to monitor the latest status of your package at any time.
2. Damage Protection: If your package arrives damaged, please contact us within 24 hours of receipt and provide photos of the damage. We will offer a replacement or refund based on the situation.
3. Lost Package Compensation: If your package is lost during transit, we will assist you in contacting the shipping company for an investigation. Based on the results, we will provide an appropriate compensation or replacement solution.
4. Customer Support: Our customer support team is always ready to answer any questions you may have about package protection. Please feel free to reach out to us if you need assistance.

Please note that the package protection policy does not cover losses due to incorrect address information provided by the customer or failure to properly receive the package. We recommend verifying your order details and ensuring someone is available to receive the package at the expected delivery time.

Thank you for trusting and supporting our service. We will continue to strive to provide you with a better shopping experience!